Terms & Conditions

Last updated: October 2026

These Terms & Conditions apply to your use of the SUNNY PETS™ website and to purchases made through our online store.

By accessing our website or placing an order, you agree to these Terms & Conditions. Please read them carefully before making a purchase.

ABOUT SUNNY PETS™

SUNNY PETS™ provides pet products through our online store.

For questions about these Terms & Conditions or an order, you can contact us at:

support@evoraus.store

ONLINE STORE

Our online store is powered by Shopify.

You must provide current, complete and accurate information when placing an order, including your contact, billing and delivery information.

You are responsible for checking your order details before completing your purchase.

PRODUCT INFORMATION

We make reasonable efforts to ensure that product descriptions, images, specifications and prices displayed on our website are accurate.

Product colours and appearance may vary slightly depending on your device, screen settings and manufacturing variations.

We may update product information or correct errors where necessary.

PRICES AND PAYMENT

Prices are displayed on our website in the currency shown at checkout.

The total amount payable will be shown before you complete your order.

Payment must be successfully authorised before an order can be completed.

ORDERS

After placing an order, you should receive an order confirmation using the contact information provided at checkout.

An order confirmation does not necessarily mean that an order has been accepted for fulfilment.

We reserve the right to cancel or refuse an order where reasonably necessary, including in cases of suspected fraud, payment issues, pricing errors, product unavailability or incorrect order information.

If we cancel an order after payment has been taken, any amount due will be refunded to the original payment method.

SHIPPING & DELIVERY

Our current estimated delivery time is 5–10 working days.

Delivery times are estimates and may be affected by circumstances outside our reasonable control.

Please ensure that your shipping information is accurate before completing your order.

For further information, please see our Shipping & Delivery Policy.

RETURNS AND REFUNDS

Returns and refunds are handled in accordance with our Refund Policy and applicable consumer law.

Please contact support@evoraus.store before returning an item so that we can provide the appropriate instructions.

1-YEAR MONEY-BACK GUARANTEE

SUNNY PETS™ purchases are covered by our 1-Year Money-Back Guarantee, as set out in our Refund Policy.

Our guarantee is provided in addition to, and does not replace or limit, any statutory rights you may have under applicable consumer law.

For assistance with a guarantee request, contact:

support@evoraus.store

PRODUCT USE

Products should be used in accordance with the instructions and for their intended purpose.

You are responsible for using and maintaining products appropriately, including regular cleaning and inspection where applicable.

If a product appears damaged or unsafe to use, discontinue use and contact us.

INTELLECTUAL PROPERTY

Unless otherwise stated, the content on this website, including SUNNY PETS™ branding, text, graphics, logos and original website materials, is owned by or licensed to us and is protected by applicable intellectual property laws.

You may not reproduce, distribute or commercially exploit our content without permission, except where permitted by law.

THIRD-PARTY SERVICES

Our store may use or link to third-party services, including payment providers, delivery providers and other technology services.

Your use of certain third-party services may also be subject to their own terms and policies.

PROHIBITED USE

You may not use our website for unlawful or fraudulent purposes, interfere with the operation or security of the website, attempt unauthorised access to our systems, or use our content in violation of applicable law.

LIMITATION OF LIABILITY

Nothing in these Terms & Conditions excludes or limits liability where doing so would be unlawful.

To the extent permitted by applicable law, we will not be responsible for losses that were not reasonably foreseeable or for losses arising from circumstances outside our reasonable control.

Nothing in these Terms & Conditions is intended to exclude or restrict your statutory consumer rights.

PRIVACY

Your use of our website and the handling of personal information are also subject to our Privacy Policy.

CHANGES TO THESE TERMS

We may update these Terms & Conditions from time to time to reflect changes to our services, business practices or applicable requirements.

The latest version will be published on this page.

GOVERNING LAW

These Terms & Conditions are governed by applicable law.

Nothing in these Terms & Conditions is intended to deprive consumers of any mandatory protections available to them under the laws that apply to their purchase.

If you have questions about these Terms & Conditions or your order, contact:

support@evoraus.store

SUNNY PETS™
Happier Pets. Brighter Days.