Refund Policy

At SUNNY PETS™, we want you to feel confident when ordering from us. This policy explains how returns, refunds and our 1-Year Money-Back Guarantee work.

1-YEAR MONEY-BACK GUARANTEE

If you are not happy with your SUNNY PETS™ fountain for any reason, you can request a full refund of the product price within 365 days of delivery.

How it works:

  • Contact us at support@evoraus.store within 365 days of delivery, with your order number and a short description of the reason for your request.
  • Please do not send the product back before contacting us. We will send you return instructions and the return address.
  • Return the fountain together with its main components and charging cable. The original packaging is not required.
  • Once we receive the return, we will issue your refund to the original payment method within 14 days.

Who pays for return shipping:

  • Faulty, damaged or incorrect items: we cover the cost of return shipping.
  • All other returns (for example, if your dog doesn't take to it or you change your mind): the cost of return shipping is paid by the customer. We recommend using a tracked service, as we cannot be responsible for returns lost in transit.

What the guarantee does not cover:

  • Damage caused by misuse, accidents or not following the care instructions (for example, placing the pump or electronic parts in a dishwasher or in water).
  • Replacement filters and pre-filter sponges, which are consumable items designed to be replaced over time.
  • Shipping protection fees.

The guarantee applies once per order and to purchases made directly from sunnypets.co.

DAMAGED, DEFECTIVE OR INCORRECT ITEMS

Please inspect your order when it arrives. If your item arrives damaged, stops working, or you receive the wrong item, contact us at support@evoraus.store with your order number and clear photos or a short video of the issue. We will offer a replacement or a full refund, and we cover the return shipping.

YOUR 14-DAY RIGHT TO CANCEL

In addition to our guarantee, under the UK Consumer Contracts Regulations 2013 you have the right to cancel your order within 14 days of receiving it, without giving a reason. To do so, let us know at support@evoraus.store within that period. You then have a further 14 days to return the item, and we will refund you within 14 days of receiving it back.

CANCELLING BEFORE DISPATCH

If you would like to cancel or change your order before it has been dispatched, contact us as soon as possible and we will do our best to help.

REFUNDS

Approved refunds are issued to the original payment method. Your bank or payment provider may need a few extra days to process and display the refund.

YOUR STATUTORY RIGHTS

Nothing in this policy limits or excludes your rights under applicable consumer law, including the UK Consumer Rights Act 2015.

CONTACT US

For questions about returns, refunds or our guarantee, contact: support@evoraus.store

SUNNY PETS™
Happier Pets. Brighter Days.