Refund Policy

At SUNNY PETS™, we want you to feel confident when ordering from us.

RETURNS

If you would like to request a return, please contact us at support@evoraus.store with your order number and details of your request.

Please do not send a product back before contacting us. Our support team will provide the appropriate return instructions.

To help us process your request, we may ask for photos or other information relating to the product and your order.

DAMAGED, DEFECTIVE OR INCORRECT ITEMS

Please inspect your order when it arrives.

If your item arrives damaged, defective, or you receive the wrong item, contact us as soon as possible at support@evoraus.store.

Please include your order number and, where applicable, clear photos or videos showing the issue so our team can review your request.

1-YEAR MONEY-BACK GUARANTEE

SUNNY PETS™ purchases are covered by our 1-Year Money-Back Guarantee, subject to the terms and eligibility requirements of the guarantee.

If you would like to make a claim under the guarantee, contact us at support@evoraus.store with your order number and details of your request.

CANCELLATIONS

If you need to cancel or change an order, contact us as soon as possible.

We will do our best to help, but we cannot guarantee that an order can be cancelled or changed once it has entered processing or has been dispatched.

REFUNDS

Once an approved return or refund request has been reviewed, we will let you know the outcome.

Approved refunds will be issued to the original payment method.

Please note that your bank or payment provider may require additional time to process and display the refund after it has been issued.

YOUR STATUTORY RIGHTS

Nothing in this policy is intended to limit or exclude any rights you may have under applicable consumer law.

For questions about returns, refunds or our guarantee, contact:

support@evoraus.store

SUNNY PETS™
Happier Pets. Brighter Days.

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