Shipping Policy

At SUNNY PETS™, we aim to make receiving your order simple and straightforward.

UK DELIVERY

Estimated delivery time: 6–12 working days.

Delivery times are estimates and may vary slightly during busy periods, public holidays, or due to circumstances outside our control.

ORDER PROCESSING

Once your order has been placed, it will be prepared for shipment as quickly as possible.

When your order has been dispatched, you will receive a shipping confirmation email with tracking information where available.

TRACKING YOUR ORDER

If tracking is available for your shipment, you will receive the tracking details by email once your order has been dispatched.

Please allow some time for tracking information to update after receiving your shipping confirmation.

DELIVERY ADDRESS

Please make sure your delivery address is complete and correct before placing your order.

If you notice an error in your delivery details, please contact us as soon as possible. We cannot guarantee that an address can be changed once an order has been processed or dispatched.

DELAYS

Although we aim for delivery within 6–12 working days, occasional delays may occur due to courier networks, customs, public holidays, severe weather, or other circumstances outside our control.

If your order is taking longer than expected, please contact our customer support team and we will be happy to help.

LOST OR DAMAGED ORDERS

If your order arrives damaged, or you believe it has been lost in transit, please contact us with your order number and relevant details so we can investigate the issue.

INTERNATIONAL DELIVERY

Our current shipping options and available destinations are displayed at checkout. Delivery times and charges may vary depending on the destination.

QUESTIONS ABOUT YOUR DELIVERY?

If you have any questions about your order or delivery, please contact us through our Contact Us page.

Last updated: 20 September 2026